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4.1 Understanding bulletproof complaint handling
We solve Japanese customer complaints others can’t. Bulletproof, culturally correct, and trusted by importers. Use complaints to expand your market share and get better relation to your importer.

Kim Pedersen
Aug 19 min read


3.1 The power of "kizukai" in Japanese culture
Explore how "kizukai" defines Japanese business and culture. Understand its impact on manners, hierarchy and doing business in Japan through social harmony and awareness.

Kim Pedersen
Jul 313 min read
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